MOSES
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| Category | Self-exclusion register |
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| Founded | June 3, 2016 |
| Address | 3 Greengate, Cardale Park, Harrogate, UK |
| Official website | https://self-exclusion.co.uk/ |
| Help and Support | |
| Help & Support settings | Phone, Email |
| Helpline hours | 9:00 am – 5:00 pm (GMT/BST) |
| Helpline number | 08002942060 |
| [email protected] | |
| Social Media | |
| Visit | |
| Last Updated | 20.03.2026 |
What is MOSES and how it works
The Multi Operator Self Exclusion Scheme (MOSES) is a free UK-based initiative launched in 2016 to help individuals control their gambling habits. Operated by a not-for-profit company, MOSES allows users to self-exclude from multiple land-based betting shops across Great Britain through a single centralized process.
How MOSES helps gamblers
MOSES provides a crucial barrier between vulnerable players and local betting environments. By registering, participants limit their access to gambling facilities, which reduces temptations and disrupts impulsive betting behaviors. Additionally, the scheme connects users with psychological support and resources to aid in long-term addiction recovery, offering referrals to professional counseling during critical periods of distress.
What you need for registration with MOSES
- Valid photo ID (passport or driver's license)
- Recent, clear photograph of the face
- Addresses or general areas of betting shops to be included in the exclusion
Documents may be submitted by post or email following the initial phone call.[1]
How to register at MOSES online
- Call the central MOSES team at 0800 294 2060.
- Provide the operator with your home, work, and socializing locations so they can use a mapping tool to identify nearby betting shops for your exclusion list.
- Submit your current photograph and photo ID (via email or mail) to the MOSES team.
- Wait up to 10 working days for the self-exclusion to fully process and take effect.[2]
How to remove MOSES self-exclusion
Step 1. Check if your self-exclusion period is over
The MOSES program enforces a strict minimum self-exclusion period of 12 months. You cannot initiate any removal or cancellation requests until this mandatory 12-month timeframe has officially expired.[3]
Step 2. Contact MOSES to make the cancellation request
Once the minimum period has concluded, you must proactively reach out to the Central Self-Exclusion Team by calling 08002942060.
Step 3. Cooling-off period
After your cancellation request is received, a mandatory 24-hour "cooling-off" period is triggered. This pause ensures that the decision to return to gambling is not an impulsive act and gives the individual time to reconsider.
Step 4. Cancellation
Following the 24-hour cooling-off period, the MOSES team will process the removal of your self-exclusion. It can take up to 10 working days for all named operators and their respective betting shops to be notified that you are legally allowed to enter their premises again.
Responsible gambling after removing MOSES
Set deposit and loss limits right away
Before placing any bets, establish strict daily, weekly, or monthly limits on how much money you can deposit and lose. Treat these boundaries as unbreakable rules to protect your financial stability.
Bet small to stay in control
Return to gambling cautiously by placing small, low-risk wagers. Keeping stakes low minimizes the emotional highs and lows of betting, helping you avoid falling back into harmful chasing behaviors.
Take gambling-free days
Schedule mandatory days off from betting to maintain a healthy balance. Regular breaks prevent gambling from becoming a daily habit and ensure you remain engaged in other hobbies and social activities.
Stick to essentials first
Always prioritize your essential living expenses—such as rent, groceries, and bills—before allocating any funds toward betting. Gambling should only ever be funded by disposable income that you are fully prepared to lose.
FAQ
Can I still gamble on MOSES?
Yes, MOSES only restricts access to physical, land-based betting shops. It does not block you from gambling online, visiting land-based casinos or using bingo halls.
Is MOSES available for all gambling sites?
No, MOSES is exclusively designed for brick-and-mortar betting shops in the UK. If you wish to self-exclude from online gambling sites, you must register with GamStop instead.[4]
How to gamble online when on MOSES?
Because MOSES does not cover the digital sector, players can simply register and play at any online casino or sportsbook. Online access remains completely unrestricted unless you separately sign up for digital exclusion tools.
Can I cancel MOSES before my self-exclusion ends?
No, you cannot revoke, withdraw, or cancel your MOSES self-exclusion before the fixed 12-month expiry date has passed.
How long does it take to remove MOSES?
Once your 12 months are up, removing the exclusion requires a 24-hour cooling-off period, followed by an administrative processing time of up to 10 working days.
Can I cancel MOSES if I was signed up by someone else?
You cannot be signed up by a third party. Registration requires a personal phone call, your own photo ID, and your direct agreement to the terms, making it a purely voluntary self-exclusion.