PGF Group
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gambling/help/pgf
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| Category | Support community |
|---|---|
| Founded | June 3, 1988 |
| Address | Auckland, New Zealand |
| Official website | https://www.pgf.nz |
| Help and Support | |
| Help & Support settings | Phone, Online, One-to-one session, Group session |
| Helpline hours | 08:30 am – 17:00 pm (Monday – Friday) |
| Helpline number | 08006642626 |
| [email protected] | |
| Social Media | |
| Visit | |
| Visit | |
| Visit | |
| X (Twitter) | Visit |
| Last Updated | 16.03.2026 |
PGF Group (formerly the Problem Gambling Foundation of New Zealand) is a national non-profit organisation providing free, professional, and confidential counselling and support for individuals and families affected by gambling harm in New Zealand.[1]
What is PGF Group
PGF Group (trading name of the Problem Gambling Foundation of New Zealand) is a registered charity (CC23709) incorporated under the Charitable Trusts Act and headquartered in Auckland.[2]
It serves as the overarching brand for three dedicated branches: PGF Services, Mapu Maia Pasifika Services and Asian Family Services.[3] The organisation delivers clinical interventions, treatment, and public health services under contract to the Ministry of Health, funded by the gambling levy.[4]
Role in the industry
PGF Group is the largest single treatment provider for problem gambling in Australasia, with 18 clinics nationwide.[1]
History and Reach
| Year | Milestone | Description |
|---|---|---|
| 1988 | Compulsive Gambling Society founded | Fraser McDonald helped 3 men establish the Compulsive Gambling Society (CGS) with funding from the New Zealand Lottery Grants Board[5] |
| 1992 | National gambling helpline | CGS launched the first national telephone gambling helpline of its type internationally[4] |
| 1993 | Second clinic | A second face-to-face clinic was opened in Manurewa as demand for services grew beyond the telephone service[5] |
| 2001 | Name change | The PGF succeeded the CGS, shifting from an addictions and medical-based philosophy to a public health approach[5] |
| 30 April 2008 | Registered as charity | The Problem Gambling Foundation of New Zealand was registered on the New Zealand Charities Register under number CC23709[6] |
| 16 October 2018 | PGF Group | The Problem Gambling Foundation began trading as PGF Group, establishing it as the umbrella brand for PGF Services, Mapu Maia, and Asian Family Services |
Support Options
| Support Type | Description |
|---|---|
| One-to-one | Free, confidential individual sessions with counsellor. Available in-person at clinics or remote[7] |
| Support groups | Semi-structured group sessions facilitated by Peer Support staff. Entry by counsellor referral[8] |
| Peer & cultural support | Dedicated peer support workers who provide culturally appropriate guidance and practical assistance[8] |
| Phone, text, and live chat | Duty counsellors available by freephone 0800 664 262, text (5819), email or and live chat. Monday to Friday 8:30 am – 5:00 pm[9] |
| GREAT programme | An education programme providing knowledge and tools to support recovery[10] |
| Health promotion | Community-based education, training, and advocacy to raise awareness of gambling harm and support safer gambling environments and policies[11] |
| Asian services | Multilingual counselling and support in Cantonese, Mandarin, Korean, Vietnamese, Khmer, and Thai for Asian communities[4] |
| Mapu Maia | Dedicated Pasifika counselling and public health service providing culturally appropriate support for Pacific communities[12] |
| Self-exclusion assistance | PGF can act on behalf of a gambler to formally request that a gambling provider prevent that person from entering their venue.[13] |
| Hoake support programme | A dedicated support programme available through PGF Services.[14] |
PGF Group alternatives
| Community | Country | Help for Problem Gambling |
|---|---|---|
| Gam-Anon | Global | Find a meeting |
| Gamblers Anonymous (GA) | Global | Find a meeting |
| SMART Recovery | Global | Find a meeting |
| Safer Gambling Aotearoa | NZ | Find local support |
References
- ↑ 1.0 1.1 https://www.pgf.nz/
- ↑ https://register.charities.govt.nz/Charity/CC23709
- ↑ https://www.asianfamilyservices.nz/
- ↑ 4.0 4.1 4.2 https://linkedin.com/company/pgfgroup
- ↑ 5.0 5.1 5.2 https://en.wikipedia.org/wiki/Problem_Gambling_Foundation_of_New_Zealand
- ↑ https://register.charities.govt.nz/Charity/CC23709
- ↑ https://www.pgf.nz/getting-started/counselling
- ↑ 8.0 8.1 https://www.pgf.nz/getting-started/groups
- ↑ https://www.pgf.nz/about-us
- ↑ https://www.pgf.nz/getting-started/counselling#great-gambling-reflection-education-awareness-thrive
- ↑ https://www.pgf.nz/getting-started/public-health
- ↑ https://www.mapumaia.nz/
- ↑ https://www.healthpoint.co.nz/mental-health-addictions/gambling-harm/pgf-services-problem-gambling-foundation/
- ↑ https://www.pgf.nz/hoake