gambling/help/pgf: Difference between revisions

PGF Group
Category	Support community
Founded	June 4, 1988
Address	Auckland, New Zealand
Official website	https://www.pgf.nz
Help and Support
Help & Support settings	Phone, Online, One-to-one session, Group session
Helpline hours	08:30 am – 17:00 pm (Monday – Friday)
Helpline number	08006642626
Email	[email protected]
Social Media
Instagram	Visit
Facebook	Visit
LinkedIn	Visit
X (Twitter)	Visit
Last Updated	13.03.2026

← Older edit Newer edit →

Revision as of 14:37, 13 March 2026

PGF Group (formerly the Problem Gambling Foundation of New Zealand) is a national non-profit organisation providing free, professional, and confidential counselling and support for individuals and families affected by gambling harm in New Zealand.^[1]

What is PGF Group

PGF Group (trading name of the Problem Gambling Foundation of New Zealand) is a registered charity (CC23709) incorporated under the Charitable Trusts Act and headquartered in Auckland.^[2]

It serves as the overarching brand for three dedicated branches: PGF Services, Mapu Maia Pasifika Services and Asian Family Services.^[3] The organisation delivers clinical interventions, treatment, and public health services under contract to the Ministry of Health, funded by the gambling levy.^[4]

Role in the industry

PGF Group is the largest single treatment provider for problem gambling in Australasia, with 18 clinics nationwide.Cite error: Closing </ref> missing for <ref> tag |- | 1992 || National gambling helpline || CGS launched the first national telephone gambling helpline of its type internationally^[4] |- | 1993 || Second clinic || A second face-to-face clinic was opened in Manurewa as demand for services grew beyond the telephone service^[5] |- | 2001 || Name change || The PGF succeeded the CGS, shifting from an addictions and medical-based philosophy to a public health approach^[5] |- | 30 April 2008 || Registered as charity || The Problem Gambling Foundation of New Zealand was registered on the New Zealand Charities Register under number CC23709^[6] |- | 16 October 2018 || PGF Group || The Problem Gambling Foundation began trading as PGF Group, establishing it as the umbrella brand for PGF Services, Mapu Maia, and Asian Family Services |}

Support Options

Support Type	Description
One-to-one	Free, confidential individual sessions with counsellor. Available in-person at clinics or remote^[7]
Support groups	Semi-structured group sessions facilitated by Peer Support staff. Entry by counsellor referral^[8]
Peer & cultural support	Dedicated peer support workers who provide culturally appropriate guidance and practical assistance^[8]
Phone, text, and live chat	Duty counsellors available by freephone 0800 664 262, text (5819), email or and live chat. Monday to Friday 8:30 am – 5:00 pm^[9]
GREAT programme	An education programme providing knowledge and tools to support recovery^[10]
Health promotion	Community-based education, training, and advocacy to raise awareness of gambling harm and support safer gambling environments and policies^[11]
Asian services	Multilingual counselling and support in Cantonese, Mandarin, Korean, Vietnamese, Khmer, and Thai for Asian communities^[4]
Mapu Maia	Dedicated Pasifika counselling and public health service providing culturally appropriate support for Pacific communities^[12]
Self-exclusion assistance	PGF can act on behalf of a gambler to formally request that a gambling provider prevent that person from entering their venue.^[13]
Hoake support programme	A dedicated support programme available through PGF Services.^[14]

PGF Group alternatives

References

[pgf-1] ttps://www.pgf.nz/

[2] ttps://register.charities.govt.nz/Charity/CC23709

[3] ttps://www.asianfamilyservices.nz/

[li-4] 4.0 ^4.1 ^4.2 https://linkedin.com/company/pgfgroup

[wiki-5] 5.0 ^5.1 Cite error: Invalid <ref> tag; no text was provided for refs named wiki

[6] ttps://register.charities.govt.nz/Charity/CC23709

[cons-7] ttps://www.pgf.nz/getting-started/counselling

[groups-8] 8.0 ^8.1 https://www.pgf.nz/getting-started/groups

[9] ttps://www.pgf.nz/about-us

[10] ttps://www.pgf.nz/getting-started/counselling#great-gambling-reflection-education-awareness-thrive

[11] ttps://www.pgf.nz/getting-started/public-health

[12] ttps://www.mapumaia.nz/

[13] ttps://www.healthpoint.co.nz/mental-health-addictions/gambling-harm/pgf-services-problem-gambling-foundation/

[14] ttps://www.pgf.nz/hoake

[1]

[2]

[3]

[4]

[5]

[6]

[7]

[8]

[9]

[10]

[11]

[12]

[13]

[14]

@@ Line 22: / Line 22: @@
 | macos-app     =
 | windows-app   =
-}}PGF Group (formerly the Problem Gambling Foundation of New Zealand) is a national non-profit organisation providing free, professional, and confidential counselling and support for individuals and families affected by gambling harm in New Zealand.<ref>https://www.pgf.nz/</ref>
+}}PGF Group (formerly the Problem Gambling Foundation of New Zealand) is a national non-profit organisation providing free, professional, and confidential counselling and support for individuals and families affected by gambling harm in New Zealand.<ref name="pgf">https://www.pgf.nz/</ref>
 ==What is PGF Group==
@@ Line 29: / Line 29: @@
 It serves as the overarching brand for three dedicated branches: PGF Services, Mapu Maia Pasifika Services and Asian Family Services.<ref>https://www.asianfamilyservices.nz/</ref> The organisation delivers clinical interventions, treatment, and public health services under contract to the Ministry of Health, funded by the gambling levy.<ref name="li">https://linkedin.com/company/pgfgroup</ref>
 ==Role in the industry==
-PGF Group is the largest single treatment provider for problem gambling in Australasia, with 18 clinics nationwide.<ref>https://www.pgf.nz/</ref>
+PGF Group is the largest single treatment provider for problem gambling in Australasia, with 18 clinics nationwide.<ref name="pgf">
 ==History and Reach==
 {| class="wikitable"